Legal 

Access to and use of this website, including the products and services offered therein, are subject to the following conditions:  

By using this website, the client agrees to the conditions of use, which may be modified from time to time. We advise you to visit this page regularly to keep up to date on any changes that may have been made.

Access to the website is temporarily permitted and we reserve the right to withdraw or change services without prior notice. We do not accept any responsibility if, for whatever reason, the site is not available for a certain period of time. In some cases, we may limit access to certain sections of the website.

INMUNOPREVENT does not accept any responsibility for possible damages or losses as a consequence of the use of any information contained in this website.

Some links on this website lead to external websites associated with INMUNOPREVENT. By selecting any of these links, the client leaves the IMMUNOPREVENT website. Since we do not have any control over these third-party websites, we cannot accept any responsibility for the material on them.

To be able to place an order, the customer must be over 18 years old and is obliged to provide reliable data that allow the correct processing of the purchase.

RETURNS AND EXCHANGES:

In the event that a prepaid order is returned to INMUNOPREVENT for reasons not attributable to INMUNOPREVENT or the transport company, INMUNOPREVENT will reimburse the customer for the amount paid for their order, discounting the costs of shipping and returning it. Prepaid orders are those whose payment has been made by credit card, PayPal or bank transfer.

The customer can choose to be reimbursed through the original payment method, or through a rebate coupon that can be applied to a future order. This coupon will be valid for a period of 12 months, counted from the date of its creation. Once this period has elapsed, no other type of refund can be made. In the event that the original payment was made by bank transfer, the customer must provide their bank details so that the refund can be made.

If the transport company is responsible for the failed delivery and the return of the order, regardless of the selected payment method, the customer must send us a written claim that will be analyzed by the transport company. If the problem in the delivery of the order is due to an incomplete or incorrect delivery address, the customer must attach a proof of the address to their claim (eg gas, water or electricity bill).

The solution that INMUNOPREVENT will present to the client will depend on the response provided by the transport company. Therefore, in cases of claims related to the transport service, we can only offer a solution to the customer when we have obtained a response from the transport company. If the transport company assumes full responsibility for the return of the order and if all the items initially ordered are still available, we will propose to the customer to resend the order without additional costs. The customer may also opt for a full refund of the amount paid instead of a replacement order. If the transport company does not assume responsibility, we will not be able to accept the claim and therefore we will not be able to send a replacement order. The corresponding refund will be subject to the terms mentioned above in relation to orders returned for reasons beyond the control of INMUNOPREVENT or the transportation company.

RETURNS:

If the customer wishes to return one or more products, they can do so within 14 days of receiving the order, as long as the product (s) is (are) intact, sealed (s), complete (s) and in the original package. Packages that show signs of having been damaged or altered will not be accepted. The customer must ensure that the product (s) to be returned arrive at our facilities within a period of 28 days, counted from the date of delivery of the order.

To exercise their right to return, the customer must contact our customer service. The customer must specify the order number, description or reference number (s) of the product (s) to be returned, and how the refund will be made. The customer can choose to be reimbursed through the original payment method or through a discount coupon. This coupon will be valid for a period of 12 months, counted from the date of its creation. After this period, no refund can be made.

The customer must bear in mind that, if the product to be returned was associated with a promotional campaign and his purchase allowed to include an additional product for free in the order, he will have to proceed to return the two products, the purchased the free one. Both products must meet the criteria mentioned above.

A pack, made up of several products, can only be returned in its entirety. Therefore, if the customer wishes to return a product purchased as part of a pack, he must proceed to return all the products included in that pack. All products must meet the criteria mentioned above.

It is the responsibility of the customer to send the item (s) by certified mail to the following address:

INMUNOPREVENT, S.L.

Isaac Albéniz No. 19

28222 MAJADAHONDA (MADRID)

Spain

Returns of incomplete, damaged products, with signs of having been used or without the original packaging and / or labeling, are not accepted.

If we receive an item in any of the conditions mentioned above or with the label of the transport company attached directly to the corresponding package, the client will lose the right to be reimbursed and will have 10 days to collect the item from our facilities, taking charge of the expenses derived from it.

CHANGES:

The customer must return the product (s), request the corresponding refund and then place a new order.

The complete return process is described in detail in the RETURNS section.

CREDIT CARD  

The customer can pay by credit card and enjoy the advantages of speed and flexibility that this payment method provides. All transactions made on our website are secure.

Is it safe to pay on the website with my card?

IMMUNOPREVENT uses an innovative mechanism to detect and prevent fraudulent actions. This solution allows verifying the authenticity of payments made on the Internet, safeguarding, at the same time, the integrity and security of customer data, as well as their identification.

This degree of security is possible with SSL (Secure Socket Layer) technology, which encrypts the communications made between the client's computer and our server, so that they cannot be intercepted. As such, INMUNOPREVENT reserves the right to refuse payment for a transaction that is considered illicit. Each and every one of the activities considered illegal will be immediately communicated to the competent authorities.

3D Secure

3D Secure is a communication protocol developed to improve the security of payments on the Internet and enable the authentication of the credit card holder by the issuing bank. When making a payment in an online store, a procedure is activated that verifies if the credit card used is valid. If this is the case, the security systems associated with the 3D Secure protocol verify the identity of the customer, using the credit card issuer in real time. This validates the identity of the customer and informs the store system that the card used is legitimate.

The objective is to protect credit card holders, reducing the probability of fraudulent use of their cards and improving the development of the transaction. This protocol is used by Visa, with the designation "Verified by Visa" and by Mastercard, with the designation "SecureCode".

How are credit card payments processed?

After selecting the credit card payment option and clicking on 'Place order', the customer will be directed to the Redsys payment platform where they must indicate the required data of their credit card, such as the number, the date of expiration date and security code. Finally, clicking on the 'I validate my payment' button will start the transaction.

If the payment is not accepted, an error message will appear in the shopping cart window. In that case, it is recommended to try the operation again. If the problem persists, we recommend that the customer contact their bank or credit card issuer for more information.

Once the payment is completed, the amount will be charged to the customer's credit card. If, for any reason, it is necessary to cancel the order, either totally or partially, we will refund the corresponding amount within a maximum period of 5 business days. The transaction will be reflected on the customer's credit card statement after 2 business days, counted from the refund date.

To protect our customers from possible fraud, we may request additional information to facilitate payment validation. If such a request is made, but we do not get a response within 3 business days, we will cancel the order and proceed to refund the payment.

Attention: Payments are always made in euros, even if prices are shown in other currencies. Some banks may charge fees for currency conversion. IMMUNOPREVENT is totally alien to this procedure and does not accept responsibility for it.

PAYPAL

PayPal is a secure payment method used all over the world. For more information on this payment method, please see www.paypal.com.

Save information for future PayPal transactions:

By choosing this option, the customer will not need to access the PayPal website when placing future orders. Payment will be automatically charged to the PayPal account used when subscribing to this option.

At any time, the customer can access his PayPal account through www.paypal.com and cancel this service. To do this, you must go to Profile> My money> My payments with prior approval. A list of all pre-approved payments will be displayed and from there, the customer can simply cancel the payment option associated with INMUNOPREVENT.

IMPORTANT:

IMMUNOPREVENT does not store any customer identification data in their PayPal account.

WIRE TRANSFER

In case the customer prefers not to pay for the order at the time of placing it, he can choose to make the payment later by bank transfer. We will only proceed to send the order once we have the bank confirmation that the transfer has been made effective in our account.

Our bank details are as follows:

Entity: CaixaBank

Owner: INMUNOPREVENT, S.L.

Account code: 2100 2996 51 02 00168025

IBAN: ES16 2100 2996 5102 0016 8025

SWIFT: CAIXESBBXXX

Country: Spain

It is highly recommended to indicate the order number in the observations of the bank transfer and send a receipt of the same to our email contact@inmunoprevent.com to facilitate the identification of the payment and proceed to send the order.

Any additional fees charged by the bank will be charged to the customer.

Products will be reserved for 6 days. If IMMUNOPREVENT does not receive payment for the order during that period of time, it will be canceled.

AGAINST REIMBURSEMENT

The use of this service is subject to a charge issued by the NACEX courier company and equivalent to 3.00% + VAT calculated on the total amount of your purchase.

BANK DOMICILIATION - SEPA CORE

The use of this service is subject to the remission by the client of the SEPA Direct Debt Domiciliation Order model duly completed and signed by the account holder or attorney-in-fact and its acceptance by INMUNOPREVENT.

To do this, the buyer must send said direct debit order, by email to INMUNOPREVENT at the email address contact@inmunoprevent.com and their commitment to notify said order to their bank.

Information about our fast and cheap shipments:  

INMUNOPREVENT will send the customer's order the same day it was placed, provided that it is done on a business day until 7:00 p.m. and provided that you use one of the following forms of payment: credit card, PayPal or cash on delivery *.

If the customer chooses to pay for the order by bank transfer or through an ATM *, we can only send the order once we have the payment confirmation from our bank, a process that can take up to 7 business days, depending on the country from which the transaction has been issued.

* The payment methods mentioned above are not available in all countries. To find out what payment methods are available in your country, please consult the information previously provided in the "Payment Methods" section.

If any questions arise regarding the order (confirmation of the delivery address, payment verification, products out of stock, etc.), we will contact the customer by message via email. We will wait for a response from the customer for three business days. The order will not be shipped until we receive a response to our message. If a response is not received within the indicated period, the order will be canceled and your payment refunded to the customer.

DELIVERY

Once the order is shipped, the customer will receive a confirmation email with the corresponding invoice, a tracking number and a link that allows you to track the order on the website of the transport company.

It is possible that, when the shipment confirmation with the corresponding tracking number is sent to the customer, no results will be obtained when trying to track the order on the Internet. It may take up to 24 hours for updated order tracking information on the carrier's website to be available after receiving the shipment confirmation email.

Orders are delivered from Monday to Friday, with the exception of national or local holidays, at the delivery address indicated by the customer at the time of placing the order.

The customer can receive the order at any address he wishes (with the exception of PO boxes). To do this, you simply have to provide us with the address where you will be present between 9:00 a.m. and 7:00 p.m. The chosen transport company will try to deliver the order to the address indicated by the customer.

WARNING: The customer cannot choose a specific delivery time, since deliveries are conditioned by the routes defined by the transport company on the corresponding delivery date.

Indicating an incorrect or incomplete address may lead to the package being returned to INMUNOPREVENT, causing additional costs that will be borne by the customer. Therefore, we recommend that the customer always ensure that the delivery address provided when placing the order is complete and accurate. Once the order is processed, it is no longer possible to change either the delivery address or the billing information.

Following the principles of legality, loyalty and transparency, we make this Privacy Policy available to you.

Who is responsible for the processing of your data?

INMUNOPREVENT, S.L.

CIF: B87330130

REGISTERED OFFICE: C / ISAAC ALBÉNIZ Nº 19 - 28222 MAJADAHONDA (MADRID) - SPAIN

Email: contact@inmunoprevent.com

Telephone: +34 91 199 96 52

For what purpose do we process your personal data?

In INMUNOPREVENT, S.L. We treat the information you provide us with in order to manage the contractual relationship that binds us, manage the sending of the information you request, provide interested parties with offers of our services and / or products of interest and / or manage your application.

How long will we keep your personal data?

Your data will be kept for the minimum time necessary for the correct provision of the service offered as well as to meet the responsibilities that may arise from it and from any other legal requirement.

What is the legitimacy for the processing of your data?

The legal basis for the processing of your personal data may be the execution of a potential and / or signed contractual relationship, the legitimate interest, the legal authorization and / or the consent of the interested party. The data that we request are adequate, pertinent and strictly necessary and in no case are you obliged to provide them to us, but your failure to communicate may affect the purpose of the service or the impossibility of providing it.

To which recipients will your data be communicated?

INMUNOPREVENT, S.L. will not communicate your data to any third party, unless expressly informed of it.

What are your rights when you provide us with your data?

The data protection rights of which the interested parties are holders are:

Right to request access to personal data relating to the interested party

Right of rectification or deletion

Right of opposition

Right to request the limitation of your treatment

Right to data portability

The owners of the personal data obtained may exercise their rights to protect personal data by sending a written communication to the registered office of INMUNOPREVENT, S.L. or to the email enabled for this purpose, contact@inmunoprevent.com including in both cases a photo of your ID or other equivalent identification document.

Models, forms and more information available on your rights on the website of the national control authority, Spanish Agency for Data Protection, hereinafter, AEPD,

 www.aepd.es

Can I withdraw consent?

You have the possibility and the right to withdraw consent for any specific purpose granted at the time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

Where can I complain if I consider that my data is not being processed correctly?

If any interested party considers that their data is not treated correctly by INMUNOPREVENT, SL, they can direct their claims to the email contact@inmunoprevent.com or to the corresponding data protection authority, the AEPD being the one indicated in the national territory, www.aepd .es

Security and updating of your personal data

In order to safeguard the security of your personal data, we inform you that INMUNOPREVENT, S.L. has adopted all the necessary technical and organizational measures to guarantee the security of the personal data provided. All this to avoid its alteration, loss, and / or unauthorized treatment or access, as required by the regulations, although absolute security does not exist.

It is important that, in order for us to keep your personal data up to date, you inform us of any changes to it.

Confidentiality

INMUNOPREVENT, S.L. informs you that your data will be treated with the utmost care and confidentiality by all personnel involved in any of the treatment phases. We will not transfer or communicate your data to any third party, except in the cases provided by law, or unless the interested party has expressly authorized us.